1. Information We Collect

• Personal Information: Name, email address, phone number, company details (when voluntarily submitted).
• Technical Data: IP address, browser type, operating system, device information, and browsing behavior collected via cookies and analytics tools.
• Usage Data: Pages visited, time spent on the site, referral sources, and interactions with our content.

2. How We Use Your Information

We use your information to:

• Deliver, operate, and improve our services and website functionality.
• Respond to inquiries and provide customer support.
• Send service updates, newsletters, or promotional materials (only if you opted in).
• Enhance user experience through analytics and performance tracking.
• Ensure security, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. Information may only be shared with:

• Trusted service providers (e.g., hosting, payment processors, analytics tools) under confidentiality agreements.
• Law enforcement or government authorities when required by law.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize your experience, analyze traffic, and deliver relevant ads. You may disable cookies in your browser settings, but some features of our site may not function properly.

5. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.

6. Data Security

We implement strict technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no internet transmission is 100% secure.

7. International Data Transfers

If you access our website from outside Bangladesh, your information may be transferred and processed in other countries. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

8. Children’s Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal data from children. If we discover such data has been collected, we will take steps to delete it immediately.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to your personal information.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw consent to marketing communications at any time.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may revise this Privacy Policy from time to time. Updated policies will be posted on this page with a new effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, you may contact us at:

• Email: info@xcellencetechnology.com
• Phone: (+880) 16-255-48959
• Address: Dhaka, Bangladesh